General Guide for Gaming
Menu Bar
The Menu Bar is located at the bottom of the Game Screen.
The Menu displays 6 Green control buttons, as shown below.
The menu bar also includes a clock display which shows the current local time on your PC, and the duration of your current game session, to allow you to track your play time.
-
Lobby
Selecting the Lobby button will return you to the main window, which displays a menu of all availabel games.
-
Options
The Options Button opens a window providding selection of various general features, including audio and video controls.
See the
Options Windows section (
below) for more information.
-
Help
The “Help” button will open a Tutorial/Game Guide about the current game you are playing.
-
My Account
This button, when click will take you back to the “My Account” section of the casino.
Logout
The Logout button will log you out of the Game system. You can close the game by clicking the “X” symbol in the top right hand corner.
Options Window
The Options Window (shown below) is displayed when you click the “Options” button located on the Menu Bar.
Options Window
-
Volume Slider
This will change the volume of all sounds / coming from the game.
-
Game Sounds
Game sounds such as cards being moved, chips being placed and general games sounds can be disabled using this option.
-
Game Announcements
The Game Announcements option is used to verbally communicate actions with the player.
-
Full Screen
Use this option to set the game to Full Screen mode, or return it to windowed mode. This setting will be 'remembered' between sessions, and the last state will be active the next time you load the games.
-
Animations
This option is used to disable animations such as a card being dealt to the player or chips moving back to your area. When this option is enabled you there will be no difference in how the game is “actually” played.
-
Show Balloons
Balloons appear throughout the game to assist in better understanding of the game; a balloon appears after you have placed bets. This option allows you to disable these balloons from appearing.
Live Casino Games
The games in this category are Blackjack with Early Payout, Roulette, Punto Banco(Bacarrat), Texas Hold’em Bonus and Poker.
-
Credits, Last Win & Bet
This information is displayed at the top of the game window.
This display shos your current account balance, the value of the last game payout, and the total value of the current bets on the table.
Table & Card Games
The games in this category are Poker, Casino War, Blackjack, Multi-Hand Blackjack, SicBo, Auto Texas Hold’em Bonus, Auto Roulette, Auto Grand Slam, Auto 3-5-7 Poker.
-
Credits, Last Win & Bet
This information is displayed at the top of the game window.
The display shows your current account balance, the value of the last game payout, and the total value of the current bets on the table.
Slots & Video Poker Controls
The “Slots & Video Poker Controls” only applies to “Slot Machine” and “Video Poker” games. The Game Bar is located at the bottom of the game window and is explained in more detail below;
-
Gamble
If you play a round and Win, you will be given the option to play a "Double Up" bet. On selecting Gamble, you are displayed a Face Down card. You choose "Red" or "Black". After making your selection, the card is revealed. If you selected the correct colour, then you win the same amount you bet, doubling your money. The Gamble game will repeat up to 5 times, or until you lose, or click the “Take Win” button.
-
Gamble Half
This is exactly the same as Gamble but instead of gambling all your winnings you only gamble half.
-
Payouts
This button will open a popup window inside the game showing all of the combinations for possible wins.
-
Repeat
When the “REPEAT” button is used, games will automatically repeat, using the same bet amounts selected..
Games will continue indefinitely until your balance is depleted, or you press the STOP button. The auto repeat is a function of the Game Client, so if you become disconnected, no further games will be started.
While REPEAT is active, the “SPIN” button is be replaced by a “STOP” button.
-
Spin / Deal
After you have selected the number of lines you wish to play and the value you wish to bet on each line, you must click the “Spin” button. This will start the game and the Reels will begin spinning.
The Deal button is similar. Select the value and the number of coins and click the Deal button to start the game.
-
Bet Max
If the “Bet Max” function is pressed the Lines” & “Line Bet” values will be set to the maximum allowed Lines and Credits per line. You must click the “Spin” button to commence the game after using the “Bet Max” function.
-
Lines
This section will let you se the amount of lines that you wish to play on. On the main playing screen.
Slot Machines
The slot machines available to play in this section include Astronauts Luck, King of the Jungle, Red Racer, Luck of the Irish, Football Frenzy, Tutti Fruiti, Pharaohs Riches, Ocean Treasures, Medieval Mayhem, Zodiac Fortune, and Strike it Rich.
-
Credits, Win, Total Bet
This information is displayed below the reels.
This displays your current account balance, the value of the last game payout, and the total value of the current bet.
Video Poker & Keno
The games available to play in this section are; Deuces Wild, Two Ways Royal, Tens or Better, Joker Poker, Aces and Faces and Keno. Some of the Video Poker games also offer 4-Line versions.
-
Credits, Win, Total Bet
This information is displayed below the Cards.
This displays your current account balance, the value of the last game payout, and the total value of the current bet.
Irregularities
In Live Games, a result is only valid if an outcome has been detected by the electronic sensors.
If for any reason a result is not detected and recorded, even if it is visible in the video window, then that result will be deemed to have not occurred. This may happen if the dealer inadvertently removes the ball too soon, before the sensors have detected a result, or if the ball is accidentally ejected from the wheel. In card games, it may occur due to a misdeal or scan error on cards.
“Scratched” games. A Game may be scratch due to technical or dealer fault. If a game is scratched all bets will ride to the next game; more about game scratching can be found HERE
If your PC becomes disconnected before “NO MORE BETS” is indicated by the game, then bets will be returned as if you have never bet on the game.
If a Player’s PC becomes disconnected after NO MORE BETS is indicated by the game, then bets will remain locked, and will be processed by the server.
The results and game-state information are delivered by separate connection from the Live Video, to the Game window.
It is possible for the video connection to be lost or be interrupted due to internet bandwidth limitations or problems, and the game will continue playing. In such cases the result and game-state are still received from the live game. Likewise it is also possible that the connection to the Game Server might be lost, but the Live Video connection remains.
On occasion if a connection to the live table in the casino is lost by the Game Server, then live results and game-state may not be available. In such cases the live game will close. The game will continue to be playable and the server will provide results from our sophisticated Random Number Generator. When this occurs, the video is closed, and a message will be displayed in the video panel that the table is closed, and results are provided by a Random Number Generator. This allows you to continue to remain on a game until live services are returned.
If the game should be subject to controlled shutdown for scheduled maintenance, or other reasons, then all currently active games will be allowed to complete, and players will be automatically logged off at the end of their current game. For non-live games; (aka "Auto" games ie. Auto Roulette) if a player has abandoned a game, and does not complete a game within 60 seconds of a shutdown event being initiated, then all bets will be returned.
In the unlikely event that the game should suffer total failure, then all current incomplete games will be deemed to have not played, regardless of the state of the game at the time of the failure. All customer balances will remain undisturbed by the activity of the aborted games.
Unexpected disconnections between game Client and Game Server
Live Casino Games
If you become disconnected while playing a "Live Casino Game" your bet will be cancelled if the game has not yet reached the "NO MORE BETS" stage. If the game has passed "NO MORE BETS" when disconnection is detected, your bets will remain in play but you will be unable to make further decisions on the hand. The game will proceed and will take the default action as if you had played but had taken no action at any game stages allowing customer decisions.
After reconnecting, you should review your Games History Report, to determine the outcome of the game.
Auto and Live BSBJEP (Basic Strategy Black Jack with Early Payout)
When disconnected from the Game Client after the "NO MORE BETS" sign has been displayed the game will continue to play Basic Strategy and pay all winnings into your account.
Blackjack and Multi-Hand Blackjack
When playing BlackJack or Multi-Hand BlackJack all the hands will be dealt according to the same rules as the dealer's hand. i.e. cards will be drawn to the hand until the score is at least 17.
Casino War
In Casino War, then a choice of 'Go to War' or 'Surrender' will be auomatically surrendered and the bet processed as normal.
Texas Hold'em Bonus
If the game loses connection before you have placed a Flop bet, then the Ante will be taken and the hand is folded. If the Game loses connection after you have placed a Flop bet, you will be unable to place bets on the Turn and River, so the game will automatically "Check" on those optional bets.
Slot Machines
Slot Machines that include the Double-Up feature: If the connection is lost while waiting for you to make a decision on the Double-Up game, then the stake on the Double-Up game is refunded, as if you had chosen to not play the Double-Up.
Should your computer be disconnected from the game server after a win (including during Gamble and Gamble Half), you will receive all wins up to the point of interruption.
Strike it Rich - Slot Machine
In the connection is lost while waiting for you to choose a barrel in the "Choose a Barrel" feature, then a barrel will be randomly chosen for you, and the result will processed as normal.
Video Poker
If the Game loses connection while the Server is waiting for you to decide which cards to hold , then all cards will be held and the game will continue to completion.
Should your computer be disconnected from the game server after a win (including during Double and Double Half), you will receive all wins up to the point of interruption.
Auto 3-5-7 Poker
Game server continues to play the game and all winnings are paid to players account.
