1. I clicked on “full-screen” & now I can’t play on your casino.
Answer:
Close the current game you are in and go to the “Lobby” section (more information about the Lobby can be found by following the link "below")

Once you are in the lobby section, open the Options Window (more information about the Options Window can be found by following the link "below")

General Guide for Gaming

2. I placed a bet & my computer crashed before any cards were dealt, what happened to my game?
Answer:
The funds you had bet in your game will be returned to your Casino Account.

3. My computer crashed in the middle of a game while I still had bets on the table
Answer:
The game server will continue the game if possible & payout any winnings. If the game cannot proceed without your input then you will be refunded the current game bets to your Casino Account.

Keno
4. My computer crashed while my numbers were being drawn, what happened to my game?
Answer:
The game server will have a record of your selected numbers and will play the rest of the game in the background. Any winnings will be paid directly to your Casino Account.

Video Poker
5. I have cards held & my computer crashed what will happen to my bet & game I was playing?
Answer:
The Game Server will continue the game with your current “Hold” cards, if a winning combination is produced, the Game Server will pay directly to your Casino Account.

6. I was in the middle of a game & my computer crashed while the reels were still spinning. What happened to the game I was playing?
Answer:
The Game Server will record the game events while you’re disconnected and any winnings will be paid directly to your Casino Account.

7. I was using the “Repeat” option and my computer crashed when the reels were still spinning. What will happen to my credits? Does the game continue playing while I’m disconnected?
Answer:
The current game / spin will play out as you’ve already committed to this round, all winnings will be paid directly to your Casino Account.

Game Scratches
Rarely game rounds will get scratched but like a regular casino, things can go wrong and in the event of something going wrong in a game. The game will be scratched and all bets will be moved to the next round, just like a normal casino.
An example of when a game will be scratched is the ball falling from the Roulette wheel.